At METAWAGEN TECH AND ECOMMERCE PRIVATE LIMITED, your satisfaction is our top priority. We strive to ensure that every product you receive meets your expectations. However, if you are not fully satisfied with your purchase, we’re here to help.
- Eligibility for Returns
You can request a return if:
The item you received is damaged, defective, or incorrect.
The return request is made within 7 days of product delivery.
The product is unused, unwashed, and in its original condition with all tags, packaging, and labels intact.
Please note that certain items such as innerwear, accessories, or discounted products may not be eligible for return due to hygiene or promotional reasons.
- Return Process
To initiate a return:
Contact our support team at shop@metawagen.com with your order number and a brief reason for the return.
Our team will review your request and provide instructions for pickup or return shipment.
Once the returned item is received and inspected, we’ll notify you about the approval or rejection of your return.
- Refunds
If your return is approved:
Refunds will be processed to your original payment method within 7–10 business days.
If you paid via Cash on Delivery (COD), you will be asked to provide bank details for a secure refund transfer.
In case of partial order returns, only the value of the returned item(s) will be refunded.
Shipping charges are non-refundable, except in cases where the return is due to our error (wrong or damaged product).
- Exchanges
We currently offer exchange options for the same product in a different size or color (if available).
Please contact our team within 7 days of delivery to request an exchange. - Non-Returnable Items
The following products are not eligible for return or refund:
Innerwear, lingerie, or intimate apparel
Sale or clearance items
Customized or personalized products
- Cancellation Policy
Orders can be cancelled within 24 hours of placement if they haven’t been shipped.
Once shipped, orders cannot be cancelled and must follow the return process. - Contact Us
For any return or refund queries, please reach out to:
METAWAGEN TECH AND ECOMMERCE PRIVATE LIMITED
Building No./Flat No.: No.B/56
Road/Street: Anna Kuddiyruppu
City/Town/Village: Udumalaipettaj
District: Tiruppur
State: Tamil Nadu
PIN Code: 642126